key intercultural business skills

NEGOTIATIONS in a CULTURALLY-CONNECTED WORLD

Behaviors and Styles

   Actions, Reactions and Interactions

  • Negotiating goals : contract or relationship?
  • Negotiating style : formal or informal / direct or indirect?
  • Team organization and leadership style
  • Time management
  • Risk awareness
  • Building the Agreement : bottom-up or top-down?

cross-cultural customer support

Building Rapport and Relationships

  • Respect their Culture, Values and Beliefs
  • Match your Behaviors, Words and Thinking to their Behavior Style
  • Communicate effectively across Cultures by speaking “Global English”
  • “A Handful of Cultures”: an in-depth review of relevant National Cultures