Key Intercultural Business Skills

Behaviors and Styles

Negotiations in a culturally connected world

Actions, Reactions and Interactions

• Negotiating goals : contract or relationship?
• Negotiating style : formal or informal / direct or indirect?
• Team organization and leadership style
• Time management
• Risk awareness
• Building the Agreement : bottom-up or top-down?

Cross cultural customer support

Building Rapport and Relationships

• Respect their Culture, Values and Beliefs
• Match your Behaviors, Words and Thinking to their Behavior Style
• Communicate effectively across Cultures by speaking “Global English”
• “A Handful of Cultures”: an in-depth review of relevant National Cultures